We make the yarn fit


The website is provided by the group of companies of the Filament-Technik Gesellschaft für technische Garne mbH & Cie. KG.
The group of companies of the Filament-Technik Gesellschaft für technische Garne mbH & Cie. KG (hereinafter referred to as “filtec”) takes data protection concerns seriously and makes every effort to protect your privacy as a user of the filtec website. We have therefore prepared this following Privacy Notice explaining how we handle your personal data. You can print out or save this document by using the customary functions of your Internet utility program (= browser: usually “File” -> “Save as” there).
Filtec reserves the right to adjust the content of this Privacy Notice from time to time and therefore recommends that you review it regularly.

1. Personal Data

1 Filtec processes and uses your personal data only upon your consent or if a legal provision permits such processing and use. We shall only collect, process or use such data that is necessary to carry out our services and to use the website, or such data that you voluntarily provide to us.
2 Personal data means any information concerning the personal or material circumstances of an identified or identifiable customer. This includes information such as name, email address, home address, sex, date of birth, telephone number, age and also payment details.

2. Purposes of Collecting Personal Data

Filtec needs your personal data for the following purposes:

To reply to the questions and concerns you send us per email. In this respect, only such data shall be collected that you provide to us (e.g. your email address and, where applicable, your telephone number and / or home address).

3. Automatic Data Collection Through Cookies

Cookies are small text files that are saved on your computer and which store certain settings and data for exchange with our system via your browser. In principle, there are two different types of cookies: the so-called session cookies and temporary or persistent cookies. Whilst session cookies are deleted as soon as you close your browser, temporary or persistent cookies are stored on your hard drive for a longer period of time or for an unlimited period of time. Storing cookies helps us tailor offers to suit your preferences, and they make it easier to use our website. By being able to save certain entries, you avoid repetitions. When visiting the website, the computer system automatically collects the following data through cookies:

Your Internet address (IP address);
Browser type and version;
Webpage from where the link has sent you to visit the filtec page (Referrer URL);
Operating system used;
Website from where you are referred to other webpages;
Date and time of your access.

This data is stored separately from any other data you may provide to filtec. The data shall not be linked to your other data. It is evaluated for statistical purposes, so that filtec can optimise its website and other offers. The data is deleted after evaluation.
If you do not wish cookies to be created, you can disable their use in your browser settings. Note that if cookies are disabled, you may not be able to use all the interactive features of our site.

4. Transmission of Personal Data to Third Parties

To process your orders, we may have to transmit your personal data to third parties. The use of this data is only for the fulfilment of the obligations or tasks imposed on them. Transmissions to governmental institutions or authorities only occur under compulsory national legal provisions.

5. Duration of Data Retention

Your personal data is only retained for as long as is necessary for filtec to render its services. Data retention beyond that can occasionally be necessary due to statutory or legal obligations.

6. Data Security

Filtec has installed technical and organisational safety measures to protect your data, especially against loss, manipulation or unauthorised access. We regularly adapt our safety measures to the ongoing technical development.

7. Information

You have the right to demand information free of charge at any time about your data retained with filtec. If your data is stored wrongly or illegally, we shall correct, block or delete it. Please also inform us as soon as changes have been made to your personal data. Please address your requests for information, questions, complaints or suggestions concerning data protection by post to:

Filament-Technik Gesellschaft für technische Garne mbH & Cie. KG
Hermann-Hollerith-Str. 13
52499 Baesweiler